Start with your order details.
Use our
contact form and include your order number, the item and whether you want to cancel or report a fault. For damage or faults, describe the issue and offer photographs. We will explain the next steps and the correct return arrangements.
Online consumer orders.
For most online consumer purchases, you can tell us you wish to cancel within 14 days of receiving your goods, then have a further 14 days to return them. Statutory exceptions can apply to genuinely personalised or custom-made items. Choosing a standard size or colour does not, by itself, make an item bespoke.
Faulty goods and refunds.
Your statutory rights apply to faulty or misdescribed goods, including sale items. Where a valid cancellation refund is due, it includes standard outbound delivery. Please contact us to confirm the return address and any applicable collection arrangements; do not send furniture to an unconfirmed address.
